Kunal Rai
Business Analyst @Alexander Maclean
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WORK HISTORY
Business Analyst @Alexander Maclean
Responsible for implementing a new LMS in an Agile team working closely with the Project Manager, Technical Lead, Developers, Testers, Customers, Service Designer and Lead Architect, within the department of a £10m, Medium Sized organisation in the Training and Education industry.• Working as a business analyst on the full project life cycle on a programme to migrate from a legacy Learning Management System (LMS) to a new LMS.• Responsible for developing a business case to identify options identification, cost/benefit analysis, risk analysis, and impact analysis• Utilising techniques such as process mapping and use case diagrams to analyse information and develop AS-IS and to TO-BE (TOM)• Gathering detailed requirements/user stories and documenting within a business requirements document, signed off by all business and technical stakeholders.• Creation of design mock-ups to help articulate solution to business teams.• Creation of User Accepted Testing (UAT) Scripts to be used by testing teams. Benefits realisation documentation completed to highlight value added by the project.Achievements:• Successfully developed and migrated the business to a new LMS with an improved user experience, which increased the student satisfaction by 37%.• Increased user engagement via embedded quiz templates and gamification, increasing monthly sale referrals by 24%.• Created new video portal feature which reduced training time by 2 weeks.
EDUCATION
Indian Institute of Technology, Bombay
3 Years in Hospitality Management
Schiller International University
Master of Business Administration - MBA, Hospitality Administration/Management
BCS, The Chartered Institute for IT
Business Analyst
ABOUT KUNAL RAI
An Experienced and resourceful Business Analyst with over 6 years extensive experience in CRM Salesforce, LMS, OYO OS, SAAS Idea, IHG Concerto CRM System, Opera PMS, gap analysis, problem identification, requirement elicitation, information gathering and evaluating solution options within the Hospitality, Airlines, Leisure, Travel, Retail, and Education Industries. WHAT I CAN DO FOR YOU Business Analysis: I use business analysis techniques to simplify digital transformation process. I translate complex requirements and processes for all level of stakeholders from initiation through development to delivery.Product Management: Using a hybrid of Agile methodologies,Scrum and Waterfall methodologies, I\'ll translate your ideas into innovative and exciting products that solves your customer\'s needs.LET\'S TALK I am always available for a conversation. Reach out to me here on LinkedIn® or send me an email at: k••••••••@hotmail.comSPECIALTIES Business Analysis | Data Mapping | Data Analysis | Business Process Re-Engineering | Business Process Improvement | Stakeholder Management | Requirements Engineering | AS-IS | TO-BE | Gap Analysis | Document Design | Workshop Facilitation | Root Cause Analysis | Process Flow Mapping | Project Scoping | Full Project Lifecycle | Target Operating Model | Business Operating Model | RAID Management | SDLC | Moscow | User stories | Use Case Diagram | Operational Management |Wireframing | Planning & monitoring | Requirement Analysis /Requirement management and communication |Project management |Budget and Finance Management| Risk Assessments |Workflow Optimisation Compliance | Project Management | Business Intelligence Information Security | GDPR|PMS |Data Migration |LMS |Data Migration |CRMTools / Software Jira | Confluence | MS Project | Visio | Lucid Chart | Draw.io | Smart Draw |PowerPoint | Microsoft Excel | Word |SQL | SharePoint |Monday.com| Customer Journey Definitions |Balsamiq
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