Kunal Pruthi
Banking Operations Specialist | KYC & Client Onboarding | Compliance & Process Optimization
- Role
- Senior Analyst at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kunal Pruthi
Open with your professional focus: e.g, “A results-driven banking operations…
Experience
Senior Analyst
Apr 2024 — Present · Thane, IN
Ensured 100% adherence to SLA and TAT commitments while handling voice and backend operations for US-based clients. • Managed and updated sensitive client data and documentation accurately, maintaining high standards of confidentiality and compliance. • Designed and implemented Power BI dashboards for tracking case volumes, escalations, and process health, contributing to data-driven decision-making. • Conducted quality checks on cases before closure, ensuring resolution accuracy and alignment with internal controls. • Provided onboarding support and training to new team members, improving team ramp-up time and operational consistency. • Played a key role in pilot process setup and stabilization, identifying and correcting workflow gaps during the initial project phase. • Collaborated cross-functionally with process owners and support teams to escalate and resolve exceptions efficiently.
Education
Maharashi dayanand university, rohtak
Bachelor of Commerce
2016 — 2019
Jagan Institute Of Management Studies(JIMS Rohini)
PGDM-IB
2019 — 2021
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