Kunal Momaya

About Kunal Momaya

I bring over 20 years of experience in the IT industry, with a core focus on Customer Relationship Management (CRM). For the past 5+ years, I have specialized in Salesforce technology, contributing to projects across diverse industries such as banking, retail, and life sciences. Over the last decade, I have transitioned into project and delivery management roles, and I currently serve as a Delivery Manager at IBM, Mumbai. My responsibilities extend beyond project delivery to include location leadership, presales support, and contributions to practice-level initiatives.My project management expertise spans planning, budgeting, people management, stakeholder engagement, risk identification, scope control, escalation handling, account growth, and change management. I am known for meticulous tracking, implementing structured processes, and leading consultative Salesforce CRM discussions that align with business goals. I am committed to ethical work practices, trust-building, and fostering win-win outcomes.With strong communication and coordination skills, I strive to build long-term client relationships and consistently deliver high-quality solutions within scope, budget, and timelines. My strong business acumen and cross-industry experience enable me to identify opportunities for account expansion and drive additional revenue through strategic engagement.

Experience

1. Salesforce Business Manager

   IBM

   Dec 2021 — Present · Mumbai, IN

   Manage multiple U.S-based projects from offshore, ensuring on-time and quality deliverySpecialize in taking on high-risk (“red”) projects and successfully turning them around (“green”)Lead the local Salesforce team, providing mentorship, guidance, and strategic directionPerform people management duties including performance reviews, team engagement, and developmentSupport the sales team in crafting and presenting domestic proposals to drive new businessOwn and contribute to practice-level initiatives focused on innovation, process improvement, and capability building

Education

• Anna University

  Bachelor of Engineering - BE, Computer Engineering

Skills

• Social Crm
• Client Presentation
• Pre-Sales
• Techno-Functional
• Salesforce.com
• Requirements Gathering
• Social Media Integration
• Enterprise Software
• Customer Relationship Management (Crm)
• Leadership
• Oracle
• Business Analysis
• Requirements Analysis
• Presentation Design
• Management
• Consulting
• Analysis
• Business Development
• Business Intelligence
• Software Development Life Cycle (Sdlc)
• Team Leadership
• Team Management
• Sdlc
• Scrum Master
• Social Media
• Solution Architecture
• Solution Selling
• Project Management
• Analytics
• Software Project Management
• Crm
• Strategy
• Project Leadership
• Functional Architecture