Kunal Kumar Sharma
customer success manager
- Role
- Operations Manager at iEnergizer
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Kunal Kumar Sharma
I am currently looking for a job as manager or team lead, I leveraged my expertise in Salesforce Lightning to support the customer trust and partner support team in delivering exceptional service and resolving complex issues. I also contributed to the improvement of processes and tools, and collaborated with cross-functional teams and stakeholders. Prior to joining Amazon, I worked as a technical process specialist for Infosys BPM, where I provided Google cloud support and billing services to clients. I have a Bachelor of Technology in Information Technology from Ambalika Institute of Management and Technology, I have over 7 years of work experience in various roles. involving technical support, network administration, software engineering, seller support, and entrepreneurship. I am passionate about learning new technologies, solving problems, and creating value for customers and partners. I have strong skills in communication looking for collaboration, analysis, and innovation.
Experience
Operations Manager
Feb 2024 — Present · Noida, IN
customer service specialist
Education
Ambalika Institute of Management and Technology
Bachelor of Technology (B.Tech.), Information Technology, 1st Div with 61%
2010 — 2014
Army Public School, Nehru Road, Lucknow
high school, Mathematics science social studies hindi and english, 73% A grade
2007 — 2008
Sacred Heart School Lucknow
intermediate, physics chemistry maths English and physical education, 65% A grade
2008 — 2010
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