Kunal Kumar
Sr Manager at magicpin (Samast Technologies)
- Role
- Senior Manager at magicpin
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Senior Manager
Jan 2026 — Present · Gurugram, IN
Lead merchant onboarding strategy across multiple verticals including Food, Grocery, Pharmacy, Electronics, and Fashion.Drive automation-led onboarding processes to increase scalability and reduce operational dependency.Design intelligent workflows using AI tools, IVR automation, and WhatsApp-based merchant communication systems.Utilize SQL and BigQuery (BQ) to analyze onboarding data and monitor operational performance.Develop operational dashboards and monitoring systems to track onboarding efficiency, quality, and merchant activation success rates.Lead strategic initiatives to improve onboarding accuracy and reduce operational errors.
Education
Wizard-Tech Computer Academy
ADCA (Advanced Diploma in Computer Applications)
Magadh University
Bachelor's Degree
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