Kunal Khanna
Account Manager | 6+ Years Driving Revenue Growth through Upselling, Cross-Selling & Renewals | Building Long-Term Client Relationships
- Role
- Account Manager Iii - North America at Birdeye
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kunal Khanna
Account Manager | Expert in Upselling, Cross-Selling & Renewals | Driving Client Success…
Experience
Account Manager Iii - North America
Mar 2023 — Present
Mastering Birdeye\'s Digital Products: Gain in-depth knowledge of Birdeye’s solutions, leading value-driven conversations to effectively address customer needs and drive product adoption.Upselling & Cross-Selling Expertise: Prioritize high-potential accounts by defining ideal customer profiles, executing targeted outreach through calls and emails to drive growth.Executing Marketing Qualified Leads (MQLs): Implement structured MQL strategies with clear SLAs to maximize revenue opportunities and drive sales success.Data-Driven Account Expansion: Leverage internal customer management systems and external platforms (LinkedIn, ZoomInfo) to analyze purchasing behavior and uncover expansion opportunities within existing accounts.Pipeline Management & Reporting: Consistently manage and track the sales pipeline, providing accurate weekly updates on account status and progress to leadership.Cross-Functional Collaboration: Partner with functional teams to resolve customer issues promptly and ensure optimal subscription management and client satisfaction.
Education
Guru Nanak Dev University
Bachelor of Technology
2015 — 2019
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PDGM
2021 — 2022
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