Kunal Kapoor

Head of Customer Support @Incnut Digital

Hyderabad, TG, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2020 — Present

Head of Customer Support @Incnut Digital

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Hyderabad, IN

EDUCATION

2007 — 2015

LSS

Lean Six Sigma Methodologies & Tools, Statistics

2010 — 2011

COPC

HPMT Certificaiton, Contact Centre Operations

2001 — 2003

Osmania University

Bachelor Of Science, Computer Science

1998 — 2001

Osmania University

Master Of Science, Computer Science

SKILLS

Operations ManagementOffshoringVendor ManagementCustomer SatisfactionTrainingPeople ManagementProcess ManagementHuman ResourcesCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)SlaOrganizational EffectivenessCall CentersBusiness DevelopmentService DeliveryBusiness AnalysisService-Level Agreements (Sla)Training DeliveryPerformance ManagementCrmManagementPerformance AppraisalBusiness Process ImprovementBpoCustomer Relationship Management (Crm)Soft SkillsMisEmployee EngagementWorkforce ManagementLeadershipTeam ManagementRecruitingTalent AcquisitionProcess ImprovementTransition ManagementCopcManagement Information Systems (Mis)OutsourcingSix Sigma

ABOUT KUNAL KAPOOR

A highly professional, confident and ambitious individual with over 19+ years’ of commercial experience within a variety of roles in Marketing, PR & Customer Service.Domain Specialisation: Background Verification, Tech Support, Telecom, BFSI & ISPAcademic Credentials: COPC HPMT, Six Sigma & Trainer Certification - DellProjects: CSat Improvement, FCR Improvement & Conversion Rate Improvement

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