Kunal Kansra
HR Tech Product @Air India Limited
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WORK HISTORY
HR Tech Product @Air India Limited
Gurugram, IN
EDUCATION
Netaji Subhas Institute of Technology
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Mount Carmel School
10th
Mount Carmel School
High School, 12th
XLRI Jamshedpur
Master of Business Administration (M.B.A.)
SKILLS
ABOUT KUNAL KANSRA
AI-native Program Manager with 8+ years of experience across CX, Product, and Tech. Builder of multilingual WhatsApp bot with LLM integration, showcasing prompt engineering, NLP parsing, and AI summarization. Proven ability to lead cross-functional teams and deliver AI-first products with measurable impact.He is responsible for managing the core payments platform migration, which resulted in 12% cost reduction and TPS scaling capability. He also revamped the prioritization model for product roadmap planning and streamlined the consultative tasks resolution process. He is skilled in process improvement, problem solving, agile project management, and AWS cloud computing. He holds an MBA from XLRI Jamshedpur, a BE from Netaji Subhas Institute of Technology, a Google Agile Project Management certification, and an AWS Cloud Practitioner Essentials certification. He is passionate about delivering customer-centric solutions and driving digital transformation.
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