Kunal K.
Senior Project Manager British Petroleum,travelcenters of America @Tata Consultancy Services
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WORK HISTORY
Senior Project Manager British Petroleum,travelcenters of America @Tata Consultancy Services
London, GB
Led transition from legacy parking management system to brand new Parking 2.0 system, introducing enhanced digital tools for drivers, administrators, and operations teams.• Delivered new user-facing features including mobile-friendly reservations, real-time availability, secure cashless payments, and streamlined booking confirmations.• Developed and rolled out advanced admin capabilities such as centralised monitoring, data-driven reporting, automated allocation of spaces, and improved compliance tracking.• Ensured smooth migration of legacy data and minimal downtime during rollout, supporting staff with training and documentation.• Improved overall user experience, operational efficiency, and scalability, aligning system capabilities with company growth and customer expectations.
EDUCATION
SRM IST Chennai
Bachelor of Technology (B.Tech.), Mechanical Engineering
ABOUT KUNAL K.
Highly skilled and motivated Product Owner, Delivery Manager, Programme Manager and Business Analyst with over 15 years of experience delivering complex technology solutions across retail and other domains. Recognised for driving end-to-end programme delivery from requirements gathering through design, development, testing, service transition and operational handover.Extensive expertise in both Agile and Waterfall frameworks, with a proven track record in implementing cloud and on-premises solutions, managing third-party service providers, and ensuring alignment between business objectives and technology outcomes. Adept at project assessment and recovery, risk mitigation, and building and leading high-performing teams in challenging delivery environments.Demonstrated ability to collaborate with cross-functional stakeholders to deliver scalable, efficient, and value-driven solutions. Strong retail/mobility & Convenience-store operation knowledge combined with hands-on delivery experience equips me to design, execute, and manage critical programmes, ensuring sustainable business impact and long-term success.
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