Kunal Goswami
Senior analyst
- Role
- Datacenter Operations at HCLTech
- Location
- Bilaspur, CG, IN
- LinkedIn followers
- 500 followers
About Kunal Goswami
Experienced with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Technical Support, BMC Remedy, Management Information Systems (MIS), and Infrastructure. Strong education professional with a Bachelor of Engineering - BE focused in Electronic and Communication engineering from Dr. C. V. Raman University, Kota Bilaspur.
Experience
Datacenter Operations
Nov 2019 — Present · Noida, IN
EXPERIENCE Working as an Associate in HCL Technologies, Noida, India 11/2019 – CURRENT Working for a banking client based out of Austria Responsible for managing daily/weekly/monthly performance report & Outagehandling. Real time acknowledgment and ownership of IT infrastructure alerts. Quickly address the critical alerts and follow up with the respective teams till theresolution. Work as a central point of contact for all the teams and provide information for all ongoing incidents/alerts. Handle L1 troubleshooting and diagnose the issues to resolve it at our end to balancethe workload of L2 technical support team. Responsible for logging into remote servers for starting/stopping of services. Keep a track on all un resolved incidents and follow up with different support teamsuntil they get closed within defined timelines. Responsible for Server monitoring, Hardware monitoring, Backup monitoring. Use of Putty for setting up maintenance on critical servers. Use of tools like CeMoS, Agora, BMC Remedy & Putty. Interacting with clients on regular basis.
Education
Dr. C. V. Raman University, Kota Bilaspur
Bachelor of Engineering - BE
2015 — 2019
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