Kunal Dogra

Process Advisor @Barclays

Noida, IN

Logging and acknowledging the complaints pertaining to Packaged Bank account & Barclays Packs.Analyze the complaint and make the appropriate decision.Adhere to quality control discipline, procedures, and checks at all times Day-to-day query resolution, with the upward escalation of more complex queries to the management teamReport issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviewsThorough solution of queries & identify improvements to processesMaintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutionsHelping team leader managing CIQ, reports, SOPs and Cross trainings.