Kunal Deshmukh

Dealer Performance Lead @TVS Motor Company

Pune, IN

​Managed the Retail Transformation initiative across 33 AMDs in 8 districts (MAH 1 Area), consistently focusing on enhancing customer experience and driving significant business growth.2. Improvements in Buyer and Non-Buyer Net Promoter Score (NPS) by developing and implementing targeted quality processes for non-buyer conversion and customer delight.3. ​Monitored and enforced Day-to-Day Sales Process implementation, utilizing advanced quality methodologies (PDCA/SDCA, TQM) to ensure high operational excellence and expand market share.4. ​Oversaw the deployment and tracking of the Enquiry Management System, successfully streamlining lead handling, and ensuring effective sales follow-ups.5. ​Elevated overall Dealership Quality and adherence to brand standards through rigorous CI and Daily Showroom Upkeep Audits, guiding dealerships toward achieving the esteemed QLQD Platinum status.