Kunal Das

About Kunal Das

A dynamic and enthusiastic individual working and seeking a Management Associate / Analyst role where, I learn more about the business and use the knowledge thus obtained in adding at least as much value to the organization as I derive from it, without compromising on quality and personal ethics.

Experience

1. Sr Investigation Specialist

   Amazon

   Apr 2020 — Present · Bengaluru, IN

   Auditing/deep diving on defects received by investigators in the form of chargeback and reinstate (Customer defect) by performing RCA to prevent further instance in order to provide a better customer experience.• Facilitating session for specialized queue teams in order to impart the latest trends and procedures to be followed with aim of defect reduction.• Mentoring and providing a constructive plan of action with timely follow up to bridge the knowledge gap.• Facilitating refresher session within teams in order to impart the latest trends and procedures to be followed with aim of defect reduction.• Being part of team and site level projects to improve efficiency and eliminating loopholes within the tools.• Communicate effectively via email and in person with managers and regard to daily huddles, team performance and to do lists.

Education

• Don Bosco High School - India

  High School, Science

  2000 — 2005

• Ramaiah College Of Arts, Science and Commerce

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

  2014 — 2017

• St.Germain high school

  High school, Science

  2005 — 2010

• Vijaya pre-university College

  PUC , Physics, chemistry, mathematics , biology

  2011 — 2013

Skills

• Microsoft Word
• Microsoft Excel
• Leadership
• Management
• Interpersonal Skills
• Microsoft Powerpoint
• Customer Service
• Research
• Microsoft Office
• Public Speaking
• Team Management