Kunal Dange
Coming with 9+ years of experience. Currently working at Accenture Solutions Pvt Ltd as Service Delivery Operations Analyst.
- Role
- Service Delivery Operations Analyst at Accenture Solutionsiq
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Service Delivery Operations Analyst
Sep 2019 — Present · IN
o Joined as Customer Service Associate. Handling complex customer queries. Resolving bill discrepancies. Providing technical support for service issues and devices. Working with multiple clients at the same time with utmost dedication.o Currently working as Service Delivery Ops Analyst since June 2021 Supporting a batch of 15-18 people. Being up to date with process and product knowledge. Conducting training sessions when a part of training batch. Conducting huddles and sharing best practices with the agents. Sharing tips and tricks with agents to improve performance. Keeping track of performance and sharing action plan for performance improvement. Performing check ins and audits for the agents and sharing feedback. Monitoring real time conversations and giving real time feedbacks with the agents. Handling customer escalations whenever needed. Tracking attendance and maintaining hygiene. Working on multiple queries.
Education
PVG's Vidya Bhawan
H.S.C.
2008 — 2009
IETE
Computer Science
2007 — 2012
PVG's Vidya Bhawan
S.S.C.
2006 — 2007
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