Kunal Chatterjee

About Kunal Chatterjee

Strategic Fraud Manager and Certified Fraud Examiner (CFE) with 10+ years of experience in Fintech, Neo-Banking, Digital Payments and E-commerce. I specialise in identity theft & account takeover (ATO) fraud Investigations, card fraud, ACH fraud, chargebacks, merchant risk, and fraud operations, with a proven track record of reducing fraud losses while enhancing customer experience.Currently leading card fraud and chargeback strategy at Novo, optimising fraud rules, monitoring transactions, and collaborating with Payments, Engineering, Compliance, and Customer Support teams. Key achievements include reduction in card fraud losses, fewer card rules related declines, and drop in customer complaints through proactive fraud detection and rule optimisation.Previously managed fraud operations teams handling ACH, debit cards, and mobile deposits, conducted complex fraud investigations and developed SOPs and control frameworks ensuring regulatory compliance. Skilled at translating fraud trends into actionable strategies and mentoring high-performing teams.Core Expertise: Card Fraud | ACH & Payments Fraud | Chargebacks | Merchant Risk | Fraud Rules & Strategy | Fraud Operations | Team Leadership | Regulatory Compliance | Process OptimizationWhat I’m looking for: Opportunities in Fintech, Neo-Banking, or Digital Payments where I can drive fraud prevention, risk strategy, and operational excellence while balancing compliance and customer experience.

Experience

1. Assistant Manager (Cards Fraud and Risk)

   Novo

   Jul 2023 — Present · Gurugram, IN

Education

• Techno India Banipur 244

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2011 — 2015

• Chinmaya Vidyalaya, Bokaro

  High School Diploma, SCIENCE

  2008 — 2010