Kunal Bhardwaj

WORK HISTORY

EDUCATION

ABOUT KUNAL BHARDWAJ

Business Analyst with 7+ years of experience in driving business solutions across healthcare, insurance, and IT services sectors by improving operational efficiency, optimizing business processes, and supporting strategic decision-making. Proven track record of delivering value through business analysis, systems analysis, modeling, and SDLC expertise, with a strong focus on stakeholder engagement and cross-functional collaboration.•Proficient in Agile (Scrum), Waterfall, Hybrid models, and Rational Unified Process (RUP), with hands-on experience in Business Process Reengineering (BPR) and Unified Modeling Language (UML) practices.•Skilled in eliciting, analyzing, and documenting business requirements, including BRD, FRD, Functional Design Documents (FDD), Non-Functional Requirements (NFRs), SRS, use case documentation, gap analysis, and process improvement analysis.•Expertise in conducting JAD and JRP sessions, interviews, surveys, brainstorming workshops, and SME/end-user engagement for thorough requirement elicitation and validation.•Experienced in As-Is and To-Be process modeling, creating BPMN-based diagrams, and visualizing processes using MS Visio, Use Case, Activity, Sequence, and ER Diagrams.•Strong understanding of change management, including impact analysis and support for change request workflows throughout the project lifecycle.•Proficient in managing user stories, backlogs, and participating in sprint planning, demos, UAT, and Go-Live activities to ensure solutions meet business objectives.•Led initiatives to modify, update, and enhance websites and portals, improve UI/UX, and ensure seamless system integration and functionality.•Technically sound with tools like JIRA, VersionOne, LoadRunner, SharePoint, Rational Requisite Pro, MS Visio, MS Project, MS Word, Excel, and PowerPoint.•Supported project planning, including development of schedules and timelines, effort estimation, and progress tracking in collaboration with project managers.•Demonstrated ability to bridge the gap between business needs and technical solutions by translating complex requirements into clear, actionable deliverables for cross-functional teams.•Skilled at facilitating collaboration among stakeholders to drive consensus, resolve conflicts, and ensure successful project outcomes aligned with organizational objectives.•Collaborative and detail-oriented professional with excellent communication skills and a strong focus on aligning IT solutions with business goals.