Kumudini Manda

About Kumudini Manda

Detail oriented professional with 8+ years of demonstrated product/project management experience utilizing strong analytical and problem solving skills• Experience with clients of international repute like Microsoft, Warner Music Group, British Telecom and Cummins • Schedule driven and delivered in fast paced and dynamic environment with process tracking on a constant basis• Ability to translate and interpret business strategies and influence shape and direction of technical team\'s strategy • Primary contact, chief facilitator, multitasker while leading and motivating team for on-time delivery on projects• Cross-functional experience: Collaborated with stakeholders, leadership, engineering, test and development team• Self-driven team player with excellent communication, organizational and interpersonal skills

Experience

1. Senior Technical Product Manager, Worldwide Capacity Planning, Amazon Customer Service

   Amazon

   Feb 2025 — Present · Seattle, WA, US

   Lead Work Force Optimization Platform within the Worldwide Capacity Planning (WWCP) organization to optimize customer service capacity across Amazon\'s global operations. The platform processes planning inputs from finance, operations, and supply chain teams to forecast contacts, generate headcount plans and Customer Service Associate (CSA) schedules, analyze supply-demand gaps, and recommend strategies. It enables planners to make decisions in minutes instead of weeks, while providing real-time network monitoring and automated issue resolution.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA Core

  2010 — 2012

• Jawaharlal Nehru Technological University

  B.Tech, Electronics and Communication Engineering

  2002 — 2006

Skills

• Matlab
• Sql
• As400 Administration
• Oracle Database
• Requirements Analysis
• English Teaching
• Analysis
• Talent Management
• Software Project Management
• Performance Management
• Crm
• Team Management
• Sdlc
• Agile & Waterfall Methodologies
• Business Analysis
• Analytical Skills
• Amdocs Clarify
• Strategy
• Analytics
• Business Strategy
• Consulting Project Management
• Management Consulting
• Market Research
• Business Process
• Leadership
• Agile Methodologies
• Management
• Excel
• C
• Microsoft Office
• Project Management
• As400
• Pl/Sql
• Change Management
• Requirements Gathering
• Competitive Analysis
• Employee Engagement
• Human Resources
• Java
• Content Writing