Kumkum S.

About Kumkum S.

Leveraging my background as a junior Computer Science student at Rutgers, I excel at applying technical and analytical skills to address complex business challenges. Proficient in Python, Java, and data analysis, I conduct in-depth research, interpret intricate data, and generate actionable insights to support strategic decision-making. I thrive in environments requiring critical thinking and clear communication to help clients achieve effective solutions.In addition to my technical expertise, I prioritize client collaboration and service excellence. Whether optimizing processes or enhancing operational efficiency, I am committed to delivering value and fostering productive client relationships. Eager to further develop my skills, I look forward to applying my analytical strengths in dynamic, client-focused environments.

Experience

1. Member Services Representative

   Edison Ymca

   Jun 2021 — Present · Edison, NJ, US

   Manage front desk operations, including checking in over members and guests, ensuring smooth entry and exit processes for the facility.• Handle financial transactions and tracked payments, maintaining accurate records for over 500 members across the organization.• Deliver exceptional customer service by addressing 20+ member inquiries weekly, resolving issues promptly, and fostering positive relationships within the community.• Coordinate facility usage and event scheduling, ensuring seamless operations and optimal resource allocation for members.• Cultivate a welcoming environment by engaging with members proactively, contributing to a 15% increase in member satisfaction and retention at the YMCA.

Education

• Rutgers University–New Brunswick

  Bachelor of Science - BS, Computer Science