Kumar Vikash

About Kumar Vikash

With over 15 years of experience in the telecom industry, I am a seasoned professional who excels in sales operation, customer service delivery, and performance management. I have a PGDBA in CRM from Symbiosis Centre for Distance Learning and an Advance Diploma in Management Information System from NIIT, which equip me with the skills and knowledge to optimize customer satisfaction and retention, as well as manage data and information effectively.As the Assistant Manager of Sales at Tata Play Fiber, I lead a team of sales executives and service partners to achieve revenue and growth targets, as well as ensure quality and timely service delivery to customers. I also oversee the SAC management. I am passionate about delivering innovative and reliable solutions to customers, and I constantly seek to improve processes and standards to enhance customer experience and loyalty.

Experience

1. Regulatory Compliance Manager

   Jio

   Dec 2023 — Present · Kolkata, IN

   Sr. Manager at jio

Education

• Symbiosis Centre for Distance Learning

  CRM

• ST. COLUMBA'S COLLEGE, HAZARIBAG

  B.Sc; Sc, Mathematics

  2001 — 2004

• Symbiosis Centre for Distance Learning

  PGDBA, CRM

  2009 — 2012

• NIIT Pune

  Advance Diploma in Management information System, Mis

  2005 — 2007

• Saraswati Vidhya Mandir

  Matric

  1999 — 1999

Skills

• Service Delivery
• Business Analysis
• Gsm
• .net
• Team Leadership
• Vas
• Crm
• Distributed Team Management
• Management Information Systems (Mis)
• Testing
• Customer Relationship Management (Crm)
• Management
• Telecommunications
• Team Management
• Vendor Management
• Databases
• Project Planning
• Business Development
• Microsoft Sql Server
• Mis