Kumar Shantanu
Salesforce Advanced Administrator at Vectra | 6X Salesforce Certified | Sales Cloud | Service Cloud | AI
- Role
- Salesforce Application Support Specialist (Salesforce Admin) at Vectra AI
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Kumar Shantanu
6X Salesforce Certified Salesforce Administrator/Consultant for a global enterprise with…
Experience
Salesforce Application Support Specialist (Salesforce Admin)
May 2025 — Present · San Jose, CA, US
Administered Sales and Service Cloud while providing end-user support-> Leveraged Salesforce Maps to plot ADRs against nearby Customer Account locations ensuring effective coverage and field planning accuracy-> Managed both Classic and Advanced Approvals within Salesforce CPQ-> Oversaw Experience Cloud administration and led investigations into portal-related bugs-> Designed and presented Proofs of Concept (POCs) emphasizing automation and scalable Salesforce architecture-> Reduced technical debt by promoting best practices and migrating legacy processes to Flows-> Deployed Salesforce Surveys to uncover service gaps, resulting in a 15% increase in CSAT score.
Education
Kendriya Vidyalaya Thakkolam
High School HSC (12th)
2017 — 2018
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
2018 — 2022
Kendriya Vidyalaya Thakkolam
High School SSC (10th)
2015 — 2016
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