Anurag Kumar Singh

About Anurag Kumar Singh

Career Objective:\".\"My endeavor is to be a good learner, one who can scale the heights of success in corporate world and be role model to my successors.Technical Knowledge• CISCO Routers - 2821,2811,2851,3845, 2911, 2951.• CISCO Switches - 3750, 3560, 2960, Nexus N7K-C7010 series etc.• Configuring Static and RIP, IGRP, EIGRP, OSPF, BGP Routing Protocols• LAN TECHNOLOGIES – Ethernet, Switching, VLAN, and Port security, Port channel, LACP, PAGP, Loop Guard, BPDU Guard, BPDU Filter.• IOS Up gradation – Routers, Switches.• Basics of Cisco Firewalls & F5.• Knowledge on 802.1q, VTP, STP, PVST,MST, RSTP.• Knowledge of Redundancy Protocols: HSRP, VRRP, GLBP.Current Responsibility and Experience:• Troubleshooting the Last Mile connectivity issues and also providing the progressive updates to the clients with proper RFO.• Troubleshooting of LAN/WAN infrastructure including routing protocols EIGRP, BGP.• Basic Configuration and troubleshooting for wireless devices like standalone and controller.• Routing Configuration- EIGRP, OSPF, RIP, Static Routing. • Switch configuration: Apply Access Lists, VTP configuration, GLBP, HSRP, VLAN Creation, RSTP.• Solving tickets raised by the users in BMC ticketing tool.• Planning & scheduling the network and service down time for various upgrades and Maintenance.• Manipulate the traffic using routing protocols to Load balance and failover the sites.• Upgrading and backups of Cisco router, Switches.• Managing and Configuring Cisco Access points (Standalone and Controller Based), Zone Controllers and Cisco Prime.

Experience

1. Technical Specialist

   HCLTech

   Aug 2025 — Present · Bengaluru, IN

   Technical Specialist at HCL TECHNOLOGIES, BANGALORE in SAP LABS Germany BASED PROJECT from August 2025 till date. ROLES AND RESPONSIBILITIES • Responsible for troubleshooting of networking equipment across multiple sites. • Troubleshooting the Last Mile connectivity issues & also providing the progressive updates to the clients with proper RFO. • Follow-up & escalations with Fixed service providers (FSP)/ Carriers and ISP for restoration of services. • Ensure maintaining of committed SLA to esteemed customers. • Proactively monitoring customer’s network on 24x7 basis and updating them regularly. • Daily call with Customer Service Manager to discuss the resolution of the critical issue. In order to understand customer grievances & our needs from customer. • Responsible for maintaining and monitoring performance of network. • Provide first-level technical support, assisting users who have network problems. • Sound knowledge of OSI 7 Layer Model. • Knowledge of LAN technologies, Switches. • Good working knowledge of routing protocols such as RIP V1/V2, OSPF, EIGRP and STATIC ROUTING. • Switching, STP, VTP & VLANS Configurations, ACLs.• Basics of Cisco Firewalls & F5.• Basic Configuration and troubleshooting for wireless devices like standalone and controller. TECHNICAL COMPETENCIES Cisco Routers: 2600,2800,3600,3800, 2911, 2951, 4331, 4351. Cisco Switches: Catalyst 2960, 3750, 3560. Firewall: Learning FirewallTools: BMC TICKETING TOOL, CISCO PRIME FOR MANAGING & CONFIGURING WIRELESS DEVICES, BBNA, ISE, N-GENIUS, SKYPE FOR BUSINESS.CERTIFICATIONS • CCNA Training Certified by HCL TRAINING & STAFFING SERVICES. • Cisco Certified Network Associate (CCNA) • Cisco ID: CSCO13••••63• Azure Fundamentals AZ-900• SDWAN Versa Essentials

Education

• Bangalore Institute of Technology

  🎓 Bachelor of Engineering (B.E)

  2008 — 2012

• Loyola High School, Patna

  🎓 Matriculation & 10+2 (PUC)