Samit Kumar

About Samit Kumar

I am a dynamic and result-oriented Account & Delivery Manager at Conquest Tech Solutions, a leading provider of professional IT consulting services in the US, UK and India. I have above 10 years of experience in global IT Staffing industry, and over 18 years of overall work experience.My core competencies include client management, account management, vendor management, Stakeholder Management, VMS/MSP, onboarding, Team Handling, and end-to-end IT recruitment. I have excellent knowledge of recruiting and hiring processes, including sourcing, interviewing, reference checking, and salary negotiation. I have a passion for improving customer experience, with customers broadly defined as candidates, new hires, hiring managers, and recruiters. I have a proven track record of delivering effective and timely IT staffing solutions for various clients, including pharmaceutical / clinical, federal / defense, state, and commercial sectors. I hold an MCP certification and an Advanced Diploma in Computer Hardware & Networking. I am also proficient in English and Hindi languages.

Experience

1. Account Delivery Manager

   Conquest Tech Solutions, Inc

   Jan 2022 — Present

   Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with process.• Providing regular reports and insights to the leadership team.• Coordinating with Stake holders and Direct Sales Team regarding hiring needs.• Coordinating with RFP teams regarding update on the sent proposals.• Getting weekly updates from contracts team regarding pending paperwork, if any.• Supporting the team of recruiters with workload allocation, including volume forecasting, headcount planning• Deliver effective performance optimization of all team members, ensure all KPIs are set and appropriate, development plans are devised, and mentoring is provided as required.• Recruit and induct new staff as required, ensure effective training and on-boarding processes minimize disruption to the client and improve time to productivity.• Monitor and achieve team’s targets, budget, and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services, and client satisfaction.• Perform range of managerial responsibilities which includes interviewing, hiring, coaching, managing recruitment teams.• Supporting the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes• Help team and individual team members to meet established goals and metrics.• Establish regular communication with the team, participate in daily huddle and team meetings with established agendas.• Serve as front line escalation for executive leadership team and recruitment management group.• Develop recruitment strategies and processes to improve outcomes.• Define and communicate individual and team KPIs via scorecards.• Acting as escalation point for issues that arise and identifying the optimum solution for both parties.

Education

• MCRP

  Bachelor of Computer Applications

  1999 — 2002

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  BCA

  1999 — 2002

• Cambridge School, Tatisilwai, Ranchi

  Intermediate

Skills

• Contract Recruitment
• Management
• Internet Recruiting
• Negotiation
• Microsoft Office
• Technical Recruiting
• Applicant Tracking Systems
• Job Description Development
• IT Recruitment
• Customer Relationship Management (Crm)
• Vendor Management
• Sap Basis
• Outsourcing
• Sourcing
• Staffing Services
• Screening
• Hiring
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Communication
• Search
• Networking
• Staff Augmentation
• Interviews
• Training
• Recruiting
• Screening Resumes