Kumar Pranav

About Kumar Pranav

With 9+ years of cross-industry experience spanning fraud risk management, AML/KYC…

Experience

1. Fraud Investigation Specialist (Buyer Risk Investigation)

   Amazon

   May 2021 — Present

   Key accomplishments include:* Spearheaded initiatives that reduced customer follow-up inquiries by over 30%, enhancing overall customer experience through targeted communication strategies that streamlined issue resolution processes.* Elevated investigation accomplishment rates from 64% to 94% by implementing efficient transaction review processes and precise chargeback documentation across diverse operational queues within the organization.* Identified and documented emerging fraud trends that led to proactive measures minimizing potential financial losses estimated at $500K annually for the organization through enhanced monitoring techniques.* Collaborated with cross-functional teams to ensure timely resolutions of escalated inquiries regarding investigations, consistently achieving customer satisfaction ratings above 95% during tenure.* Participated in quarterly audits by preparing comprehensive reports on fraud findings and risk assessments presented to senior management for informed strategic decision-making.* Identify, then communicate, findings and areas for uplift with key stakeholders with audit reports and results were given to higher management every quarter.* Performed AML/KYC due diligence by analyzing customer data, documents, and transaction histories.* Collaborated with compliance teams to ensure adherence to global anti-fraud and AML regulations.Skills: Fraud Detection, Risk Assessment, Chargeback Management

Education

• Indian Institute of Technology, Patna

  Executive MBA

  2025 — 2027

• LnE Centre

  Advance diploma in computer applications-Plus

• Visvesvaraya Technological University

  Bachelor of Engineering