K Renuka Kumar

About K Renuka Kumar

More than 18 years of working experience in great organizations (HUL, Honeywell…

Experience

1. Customer Service

   IFF

   Feb 2011 — Present · Bengaluru, IN

   Setting targets to the team and making sure achievement by all team members.• Receiving Enquiries and preparing Quotation or Proforma Invoices• Follow-up for conversion of Quotation or Proforma Invoices into Purchase Orders.• Orders checking, which entered by the (4) Regional Customers Service• Material availability check against the open orders• Excess / Return stocks liquidation• Solo owner ship of Invoicing and dispatches for flavors division for entire INDIA region.• Ware House and Logistic Operations.(Active 5S Project Member)• Payment / LC follow-up with Outside India Customers.• Follow-up for exports shipments clearance. • All types of MIS reports generation, analysis and data simplification for Reports. • Production planning coordination based on customer urgent requirements.• Capturing delayed orders reasons and timely information to higher management to avoid repetition. • Increase and manage OTP (On Time Performance). Shown growth from 68% TO 95%• Forecast updation for Raw Material procurement and SMOG clearance.• Customer issue salvation & Providing Support to Sales TEAM

Education

• Suresh Gyan Vihar University

  Master of Business Administration - MBA, Operations and Production management

• Sri Venkateswara University

  B.Com, Accounts & Computer Applications