Ambika K.

About Ambika K.

Dedicated professional with a proven track record of seamlessly managing Major Incident Management (MIM) and Critical Incident Management (CIM) processes to ensure uninterrupted client services. Adept at collaborating with cross-functional teams and stakeholders, leading technical and management bridge calls, and driving efficient change management. Proficient in delivering solutions, and CMDB Management. Committed to maintaining high service standards and exceeding client expectations.Successfully managed end-to-end MIM and CIM processes, ensuring minimal disruption to client services.Led technical and management bridge calls, collaborating with internal and client tech teams to swiftly resume halted services.Orchestrated cross-functional collaboration, facilitating rapid and effective solution delivery.Expertly handled change management, overseeing logging, scheduling, and timely delivery of changes to clients.Conducted weekly client-facing CAB calls to align with requirements and deadlines.Proficiently managed incident and patch management, ensuring smooth delivery of new products and changes.Facilitated regular communication among teams to track incident queues, ongoing changes, patching activities, and client requirements.Skills:MIM and CIM ManagementCross-Functional CollaborationTechnical Bridge CallsCMDB ManagementChange ManagementClient CommunicationIncident and Patch ManagementLeadership and Team CoordinationProcess OptimizationSQLPythonData Analytics

Experience

1. Service Delivery Manager

   Synchrony

   Aug 2023 — Present · IN

Education

• Indian School of Business

  Manager Xecelerate Program, Management