Kumar Gaurav
Experienced Pre-Sales Researcher & Operations Manager | B2B Lead Generation | Data-Driven Decision Making | Client Relationship Management | Process Optimization Expert | 15+ Years in Operations & Marketing
- Role
- Manager Operations at Markable Solutions
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Kumar Gaurav
I am an accomplished Pre-Sales Researcher & Operations Manager with over 15 years of…
Experience
Manager Operations
Jan 2017 — Present · Patna, IN
Shift Management: Oversaw US shift operations for lead generation teams across India and the Philippines, achieving 110% of revenue targets.• B2B Marketing: Executed B2B marketing campaigns in North America, Europe, and Africa, generating $500K in qualified leads.• Training & Development: Designed training programs that improved outbound caller performance by 40%.• Recruitment & Administration: Managed end-to-end recruitment processes, reducing onboarding time by 25%.
Skills
- Design Team Coordination
- Qrc Management
- Team Building
- Management
- Data Mining
- Cash Management
- Teamwork
- Team Management
- Multimedia
- Office Administration
- Sim Life Cycle
- Human Resources
- Competitive Analysis
- Market Review
- Customer Satisfaction
- Desk Research
- Telecommunications
- Analysis
- Customer Relationship Management (Crm)
- Pricing
- Strategy
- Marketing
- Customer Service
- Prepaid
- Operations Management
- Call Center
- Call Centers
- Business Development
- Vendor Management
- Crm
- Purchasing
- Market Research
- Customer Relations
- Sound
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