Kumaresh Bhattacharjee

Business Operations Platform Manager, Chapters & Regions @YPO

IN

Serve as the SME for C&R techstack, ensuring a deep understanding of its functionalities and leveraging its capabilities to enhance the chapter technology experience• Lead and develop Quality Control (QC) processes to uphold accuracy and ensure a seamless member experience• Advocate for the department’s technical and operational requirements by staying informed, understanding updates, reporting issues, and requesting enhancements to address the needs of chapters and regionals to ensure platform functionality aligns with business needs• Collaborate with stakeholders to define and prioritize platform enhancements, ensuring all tools remain effective and scalable• Optimize Salesforce workflows and data entry processes to enhance usability for chapter managers and regional teams and ensure accurate tracking of chapter activities and engagement• Partner with the product and technology teams to implement platform enhancements, including AI initiatives, system upgrades, user acceptance testing (UAT), integrations, and new feature deployments across all digital platforms• Develop and maintain reporting dashboards across platforms to track performance, template and platform usage, and stakeholder engagement• Provide data-driven insights to inform strategic decisions and improve operational efficiencies• Ensure data integrity and accuracy across all platforms, partnering with stakeholders to improve data governance• Monitor feedback and enhancement submissions from Chapter Managers, evaluating improvements and solutions for implementation• Work closely with regional teams, CRCMs and chapter managers to understand platform challenges and implement user-friendly solutions• Inform and train CRCMs on platform updates and new releases, as well as assist in developing and reviewing training materials regarding these updates• Conduct scheduled technical training sessions for CMs to enhance platform proficiency and adoption