Kumaravel J
Aws Connect Engineer @Tata Consultancy Services
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WORK HISTORY
Aws Connect Engineer @Tata Consultancy Services
Chennai, IN
EDUCATION
SSN College of Engineering
Bachelor of Technology - BTech
ABOUT KUMARAVEL J
Amazon Connect Engineer with 3+ years of experience in cloud monitoring, infrastructure management, and AWS serviceintegration. Proven expertise in designing and implementing scalable routing strategies, optimizing performance, and ensuring highavailability across cloud environments. Adept at maintaining robust security protocols, aligning cloud architecture with businessgoals, and driving operational efficiency. Recognized for exceptional organizational and leadership skills, with a track record ofconsistently exceeding performance targets and delivering enhanced customer Good understanding of AWS best practices, with particular expertise in Amazon Connect. I specialize in provisioning users and granting them Amazon Connect access based on their specific roles within the contact support center. This includes assigning appropriate security and routing profiles to ensure users have the correct permissions and are routed to the right contact queues according to their responsibilities. I am also experienced in integrating Amazon Connect with identity providers for automated user management, ensuring secure, efficient, and role-based access control aligned with organizational needs.
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