Kumara Raja K

About Kumara Raja K

Results-driven Operations & Media Quality Leader with 14+ years of experience across Amazon and Sutherland Global Services, managing large-scale teams (40+ FTEs) and high-volume digital media workflows. Proven success in driving 99.5–100% quality, launching AI/ML-enabled workflows, improving First Pass Yield, accuracy, and productivity, and leading cost, effort, and defect reduction initiatives. Strong expertise in WBR/MBR governance, stakeholder management, automation, and continuous improvement within fast-paced, global operations.

Experience

1. Team Manager - Operations - Prime Video

   Amazon

   Apr 2024 — Present

   Lead 7 end-to-end ML-driven artwork and video curation workflows supporting Prime Video with a 25+ member team- Delivered 100% pre- and post-publish artwork coverage for Amazon Studios and high-profile third-party studio titles- Own weekly and monthly WBR/MBR reviews, ensuring KPI visibility, data-driven decisions, and action tracking- Partner with Program, Product, and Tech teams on BRDs, UAT testing, and successful launch of new tools and workflows- Drove automation and AI initiatives, reducing manual effort and improving throughput and quality- Provided QC coverage for 2,200+ titles under the Preferred Vendor Service (PVS) program- Eliminated false-positive quality callouts by partnering with PVS and post-house teams- Improved partner FPY from 97.6%(Q2’24) to 100%(Q4’24), exceeding the 98% target- Manage performance reviews, goal setting, appraisals, skip-level connects, and leadership development plans.

Education

• Great Lakes Institute of Management

  Master of Business Administration (M.B.A.), Operations Management and Supervision

  2015 — 2017

Skills

• Project Management
• Training
• Leadership
• Business Development
• Business Process Outsourcing (Bpo)
• Vendor Management
• E-Commerce
• Team Management
• Management
• Service Delivery
• Business Analysis
• Customer Service