Kumaran Shanmuhan

About Kumaran Shanmuhan

Executive passionate about helping organizations design and grow profitable AI-native businesses. I bring 20+ years of experience leading consulting, product, platform, and GTM functions for high-growth SaaS, AI, and tech-enabled services companies.As Chief Strategy Officer at Firstsource, I lead the strategic consolidation of hyper-personalized solutions, AI-driven operations, deep domain expertise, and a partnership-first mindset. My mandate is to craft and execute a market strategy that amplifies Firstsource’s momentum, accelerates growth, and maximizes the transformative value we deliver to clients.Previously, at Uniphore, I launched and expanded the company’s first AI consulting and industry solutions teams, fueling 70% YoY growth. Earlier, at Jacada, as Chief Growth Officer and VP of Solutions, I drove platform repositioning and go-to-market expansion efforts that positioned the company for acquisition.Outside of work, I enjoy time with family and friends, and I love immersing myself in books, music, theater, history, Tamil literature, and Labrador reels.Focus areas: Enterprise AI Strategy | AI-Led Business Transformation | GTM Acceleration | Platforms & Ecosystems | Strategic Partnerships | Outcome-Oriented Commercial Models

Experience

1. Chief Strategy Officer

   Firstsource

   Sep 2025 — Present · Atlanta, GA, US

   Lead the strategic consolidation of Firstsource\'s market-leading capabilities into a clear and powerful market strategy. I work closely with the CEO and the leadership team to ensure that our UnBPO™ approach continues to evolve, helping us unlock new growth opportunities, deepen client impact, and extend our role as a technology-led orchestrator of business transformation.

Education

• Northwestern University - Kellogg School of Management

  Master of Business Administration (M.B.A.), Marketing & Strategy

  2013 — 2015

• Birla Institute of Technology and Science, Pilani

  Bachelor's Degree, Electronics & Instrumentation Engineering

Skills

• Professional Services
• Customer Service
• Project Management
• Retail
• Agile Methodologies
• Management
• Consulting
• Customer Experience
• Start-Ups
• Program Management
• Software Project Management
• Financial Services
• Crm
• Product Management
• Java
• Telecommunications
• Software Development Life Cycle (Sdlc)
• Solution Architecture
• Cloud Computing
• Pre-Sales
• Business Development
• Business Analysis
• Leadership
• Executive Management
• Solution Selling
• Business Process Improvement
• Go-to-Market Strategy
• Business Intelligence
• Robotic Process Automation (Rpa)
• Software Development
• Strategic Partnerships
• Strategy
• Marketing
• Product Marketing
• Team Management
• Sales Enablement
• Enterprise Software
• Enterprise Architecture
• Saas
• Demand Generation