Kumara Murali

About Kumara Murali

PROFILE A highly experienced IT professional with 20 years in the field…

Experience

1. Senior Training Manager

   Yellow.ai

   Jun 2020 — Present · Bengaluru, IN

   Leading the Academy Team at yellow.ai. Built the Academy program from ground up. Experience in designing and building curriculum for product specific training.• Manage the training programs for Internals, Partners and Customers. Co-ordinate with internal teams, plan and schedule by-weekly trainings. Handle on-demand training requests.• Assessing the learning needs for yellow.ai products• Partner Enablement and Partner Trainings• Collaborate subject matter experts across departments to assess training needs and develop comprehensive training programs aligned with organizational goals.• Built Training materials including presentations, manuals, videos, online courses.• Delivering Training on Generative AI Chatbots and Generative AI features supported on the platform.• Basic understanding of the Generative AI concepts (LLM).• Manage Certification program for partners and internals to validate the Product understanding and chat bot implementation experience.• Collect feedback from participants and analyze the effectiveness of the training.• Keep the product training aligned with the current product updates.• Built and deployed interactive e-learning content using Articulate 360.• Implemented complete Learning Management System (LMS) solution from ground up. E-learning courses launched on LMS for internal and external audience consumption.• Tracking Partners learning progress on LMS.• Experience creating/editing training videos using Wondershare Filmora tool. Managing the Academy youtube channel with frequent updates on short videos on product.• Published courses on Udemy. 4800 users registered for Udemy courses with an average rating of 4.7. 80% increase in training delivery since the start of Academy. More than people trained on product. Currently managing a team of 2 members.

Education

• Reddy Jana Sanga Polytechnic

  Diploma, Computer Science & Engineering

  1998 — 2000

• M.V.Jayaraman College of Engineering - Visveswaraiah Technological University, Bangalore(2005)

  Bachelors of Engineering, Computer Science & Engineering

  2002 — 2005

Skills

• Operating Systems
• Storage Area Networks
• Training Delivery
• Shell Scripting
• Data Storage Technologies
• Salesforce.com Administration
• Emc Vnx
• Linux
• C++
• Salesforce Training
• Cloud Computing
• Networking
• Storage
• Emc Storage
• Servers
• Nas
• Data Center
• C
• Unix
• Windows Server
• Vmware
• Salesforce.com
• Virtualization
• Emc Celerr