Ajay Kumar
AGM -Retention and CVM - CS
- Role
- Agm -retention and Cvm - Cs at Vodafone Idea Limited
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Kumar
Highly experienced in Telecom & SAAS customer success and dedicated to providing…
Experience
Agm -retention and Cvm - Cs
Dec 2022 — Present · Mumbai, IN
Managing PAN India fixed line Retention Portfolio with churn management. • Driving retention strategies in coordination with cross-functional teams like Product/Commercial/Technology/NOC etc. • To prevent revenue leakage by establishing proper governance over waivers and ensuring proper billing of active circuits in sync with revenue assurance. • Driving process improvement initiatives among teams to better coordination. • Lead digital transformation for enhanced customer experience, drive brand consideration, and reduce customer attrition through churn analytics.• Taking initiatives to ensure 100% adoption of a new process among the team
Education
Motivational Pathway
Bachelor of Technology (B.Tech.), Computer Science
2010 — 2014
Army School Pathankot
High School, science
2006 — 2009
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