Aman Kumar
Lead Ai Engineer @National Payments Corporation Of India Npci
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WORK HISTORY
Lead Ai Engineer @National Payments Corporation Of India Npci
Mumbai, IN
Driving the design and deployment of NPCI’s Agentic AI ecosystem, including the AI-based UPI HELP platform powered by NPCI\'s Small Language Model (SLM). Leading initiatives in multi-agent orchestration, contextual reasoning, and secure tool integration to automate grievance resolution, mandate management, and payment queries. Overseeing the evolution of this framework from prototype to production-grade deployment, with a focus on scalability, reliability, and multilingual support.
EDUCATION
Birla Institute of Technology, Mesra
Bachelor of Engineering - BE, Computer Science & Engineering
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computer Software Engineering
ABOUT AMAN KUMAR
I’m an AI Engineer at NPCI, building Agentic AI frameworks, and machine learning systems that turn payment data into measurable product outcomes. My work involves pre-training large language models, and fine-tuning (using SFT and LoRA) to improve performance for domain-specific tasks. I design and deploy AI-driven automation that scales grievance resolution, mandate handling, and customer-centric workflows across UPI.Core Strengths: • Agentic AI & Multi-Agent Orchestration • GenAI, LLM Pre-training & Fine-tuning (SFT, LoRA), NLP, Predictive Modelling • Full-Stack Integration, API Design, Data AnalyticsKey Impact: • Architected an Agentic AI ecosystem (multi-agent orchestration, tool adapters, and secure runtimes) to automate transaction and dispute workflows at scale. • Built LLM-driven conversational flows and monitoring pipelines to enhance automation coverage and reduce manual intervention. • Developed a GPS/GNSS-based tolling prototype and analytics dashboards that improved decision-making for financial and operational products.I am passionate about bridging AI research and real-world deployment, transforming prototypes into resilient, production-ready systems. Open to collaborations in Fintech AI, LLM finetuning, and AI engineering leadership.
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