Kumar Vishal
AI Product Manager - AI Solutions Observability & Evaluations @T-Mobile | Ex-Capgemini, Ex-BDS, Ex-Nokia, Ex-HP | Product Management, Product Marketing, Product Sales, Project Management & Delivery
- Role
- Ai Product Manager - Ai Solutions Observability & Evaluations at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kumar Vishal
Product leadership experience, combining deep technical expertise with strong product intuition across AI/ML, GenAI, and large‑scale observability platforms. Proven track record of defining clear product strategy and vision, owning roadmaps end‑to‑end, and delivering measurable improvements in accuracy, latency, containment, and customer experience. My background spans global telecom and enterprise AI, where I built high‑impact products in customer experience management, root‑cause analytics, 5G network intelligence, orchestration, and SS7 protocol development. I excel at translating complex customer and business needs into scalable, data‑driven solutions while partnering closely with engineering, data science, and executive stakeholders.
Experience
Ai Product Manager - Ai Solutions Observability & Evaluations
Jan 2026 — Present · Bellevue, WA, US
Crafting, maintaining, and communicating the long‑term product vision and strategy for monitoring, evaluating, and improving AI model performance, safety, reliability, and user experience- Building and maintaining a strong Voice‑of‑Customer (VOC) pipeline to continuously gather insights from end users and internal teams- Prototyping & analyzing quantitative and qualitative data-model metrics, hallucination rates, latency, safety violations, user satisfaction, call/chat improvement opportunities- Performing ROI, cost‑benefit, and competitive analysis to guide prioritization and investment in AI observability capabilities- Driving adoption of AI Innovation across engineering, data science, and business teams.
Education
National Law School of India University
Postgraduate Degree, Intellectual Property Rights
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Information Science and Engineering
2000 — 2004
Skills
- Telecommunications
- Predictive Analytics
- Customer Experience Management
- Signaling System 7 (Ss7)
- Mobile Devices
- Technical Competence
- Gprs
- Line Management
- Lte
- Qos
- Software Development
- Gsm
- Product Management
- Telecom Bss
- Core Network
- 3g
- Software Project Management
- Mobile Broadband
- Pre-Sales
- Business Analysis
- Solution Architecture
- Agile Methodologies
- Ss7
- Domain Architecture
- Unix
- Solution Development
- Integration
- Employee Engagement
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