Vinay Kumar
Senior Manager, Strategic Sales & Business Development | Automotive Industry Expert | Tata Motors | Ex-TVS Motor | MBA - LBSIM, Delhi
- Role
- Senior Manager - Sales Passenger Vehicles at Tata Motors
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Vinay Kumar
As a seasoned Senior Sales Leader with over 5 years of experience in the automotive…
Experience
Senior Manager - Sales Passenger Vehicles
May 2025 — Present · Gurugram, IN
Key Responsibilities:Planning, Forecasting & Meeting Sales and business targets:• Ensure periodic sales projection - dealer wise/ model wise for the territory.• ATL/BTL Plan & execution towards the results & review mechanism by weekly PDCA.• Monitor the enquiry generation through various sources & drive improvements in conversion ratios.• Monitor TD penetration which will help in increasing the conversion ratio.• Drive volumes & target achievement (segment wise & product wise) through sales team & hence achieve targeted Market share for each segment.• Weekly target review in order to identify gaps in the process & take corrective actions. Dealer Management:• Drive & manage dealer relationship through regular interactions, resolving dealer issues & supporting dealer business through resource allocations - manpower/ budgets / activities etc.• Conduct monthly performance review & PDCA of dealer business plans through DP & dealer sales team.• Work closely with dealership to improve profitability.Team Management:• Recruitment & identifying training needs of dealer sales team & provide training to team members on new models/processes when required.• Based on low performance & low SSI score identity required training needs to CA\'s and need to hand hold them for better performance.Ensuring Best in Class Customer Experience:• Implement the SSI process at dealerships, conducting regular reviews with CRM/GM/DP & dealer sales team, and need to create action plan and execute for SSI improvement.• Monitoring the timely resolution of customer complaints within TAT & take steps for process improvements to ensure that similar complaints don\'t repeat.Supporting Market Intelligence:• Ensuring through regular customer feedback capturing of product & services & escalate the same to SH.• Track competition activities, sales trends, consumer schemes & dealer incentive programs through retail marketing teams in order to stay competitive in the field actions.
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