Kumar Shivam
Manager-Service Strategy
- Role
- Manager-service Strategy at Mahindra Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kumar Shivam
Having experience in EV Technical Support, Customer Service, Manpower Training and…
Experience
Manager-service Strategy
May 2025 — Present · Mumbai, IN
Driving business growth by developing and implementing strategic plans to enhance service delivery, improve customer satisfaction and increase revenue. Having expertise in vendor management, business planning and market analysis. Excelled in identifying opportunities to optimize operations and drive business.Key Roles- Monitoring Dealer Profitability - Vendor Management (RSA, VAS and Allied business)- Business Planning & Budgeting- Market Analysis & Trend Identification- Stakeholder Management- Workshop Process Optimization & Improvement by digital intervention
Education
LNCT Group of Colleges
Bachelor of Engineering - BE
2012 — 2016
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