Kumar Sharma

About Kumar Sharma

With over 17 years of experience in program management and operational excellence, I am a leader who drives strategy, cost planning, operations, quality and customer experience at Amazon. I hold certifications in Six Sigma and PRINCE 2, and I am a Bar Raiser, a role that ensures high standards in hiring and talent development across the company. As a Manager Program Management, I lead and manage a team of program managers who are responsible for delivering critical and complex goals for the organization. I liaise with and influence stakeholders across multiple Amazon teams, and design operational excellence roadmaps with high attention to customer experience. I also determine the strategy, performance management, and process for cross-company projects, and ensure the delivery of business improvements and change initiatives. I am passionate about creating innovative solutions and streamlining workflows to optimize cost, quality, and efficiency.

Experience

1. Manager Program Management

   Amazon

   Aug 2021 — Present · Arlington, VA, US

   Lead and manage program management team along with critical and complex goals for the organization. Responsible to liaise with and influence organization across Amazon teams. Design operational excellence roadmap with high attention to customer experience. Core responsibilities on determining strategy, performance management, cost planning, change management and quality.

Education

• Vallabh Govt. College, Mandi

  English, Literature and Sociology

  2003 — 2006

• Symbiosis Centre for Distance Learning

  Master of Business Administration - MBA, Operations Management and Supervision