Kumar Rajappa
General Manager Service at PepsiCo - Varun Beverages Ltd
- Role
- General Manager Customer Service at VARUN BEVERAGES LIMITED
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kumar Rajappa
A goal- oriented professional offering over 19 Y of proven track record of heading the service operations, maintenance, implementing services plans and policies for managing all aspects of customer service and strategic planning of Home Appliances and ensuring accomplishment of the business goals for all leading brands across India.Brands Worked With : Godrej, Samsung, Pepsico, Fujitsu General, Intex.Key Products Handled : All Consumer Durable and Consumer Electronics ( Ref, WM, Air conditioner, LED TV, IT products and Mobile Phones etc) Commercial Refrigeration products, Beverage Dispensers.Key Competencies :Customer Service Management, Franchisee Management, Network Expansion, Service Revenue Generation, CRM, Call center Management, Product Quality Feedback, Engineer Training, Warranty cost control, Audit, Trade Management, Spare parts Management. Key Achievements :Ring Of Honour Award - Best MEM Manager All India - Pepsico India Region - 2015.Best Service Executive - All India - Dealer / Trade Management - Godrej - 2008Best Service Executive - All India - Revenue Generation - Godrej - 2007All India Young Achievers award - Godrej - 2006
Experience
General Manager Customer Service
Jan 2025 — Present · Hyderabad, IN
Marketing Equipment / Visi cooler and Post Mix machines Management and Services
Education
Indira Gandhi National Open University
Master of Business Administration - MBA, Operations Research
2006 — 2009
RVS College of Engineering and Technology
Bachelor of Engineering - BE, Electrical and Electronics Engineering
1998 — 2002
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