Kumar Rahul
Customer Success Consultant focused on Project Management and Relationship Building.
- Role
- Customer Success Consultant at Ciena
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kumar Rahul
Service Delivery Leader in the telecommunications industry, specializing in Service…
Experience
Customer Success Consultant
May 2017 — Present · Gurugram, IN
Enabling customer to succeed.Onboarding,engagements,health score card supporting tools in customer success journey.Managing the customer end to end service within the signed contract deliverable. Maintaining the customer expectations.Customer interface for Service delivery issues and escalations. Managing Customer expectations/SLA fulfillment/AMC/Warranty tracking and revenue realization. Managing customer escalation and conducting ORM with customer higher Management.Lead role for emergency handling in terms of facilitation of technical resolution by organizing appropriate expert. SPOC for any new professional service request and opportunity for customer.Support sales team for sales opportunities
Education
Babasaheb Bhimrao Ambedkar University
BE
Skills
- Telecommunications
- Ethernet
- Synchronous Digital Hierarchy (Sdh)
- Troubleshooting
- Otn
- Sdh
- Team Management
- Service Delivery
- Ip
- Computer Network Operations
- 2g
- Voip
- Data Center
- Signaling System 7 (Ss7)
- Bss
- Integration
- Transmission
- Fiber Optics
- Ss7
- Networking
- Lte
- Network Design
- Open Source Software
- Gsm
- Pdh
- Microwave
- Mpls
- Dwdm
- 3g
- Pre-Sales
- Network Optimization
- Management
- Internet Protocol (Ip)
- Vendor Management
- Optical Transmission
- Nms
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