Nagendra Kumar

About Nagendra Kumar

Designed automation of Operation department’s manual processes by writing SQL/R…

Experience

1. Business Analyst

   Rivigo

   Feb 2016 — Present · Gurgaon, IN

   Consignment QC Program & CPM [Customer Promised Meet] Analytics Defining and testing logic ofsampling consignment for daily QC- check through SQL & Excel Built Model,QC hit rate of ~80% achieved with the average flag rate of 15-18 %; Monthly credit note raised amountdecreased to 15 L with the 3 % error in First Time Right Invoicing (FTRI) Created an impact of CNchange error reduced to the level of 10 % across the ClustersCustomer promised breached (CPB) analysis using R Scripts & SQL based Model, CPB Analysishelped the leadership to resolve the operational issues and achieve the Target CPM of 85% during Q3FY2019.Enabling the leadership team with the data driven insights on – CN change, delivery cooling, dispatchfailure reasons, long haul dispatch delay hours, pick up adherence other operational metrics - loadingunloading delay hours have been reduced to around 4~5 hours in the post COVID-19 scenarioManaging team of executives and analysts for setting up reporting dashboards via apache superset andanalysis

Education

• Vinayaka Missions University

  Master of Business Administration - MBA

  2012 — 2014

• SRS collage Nawada Magadh unversity, Bodh Gaya

  Bachelor of Science (BSc)

  2009 — 2012

Skills

• Process Improvement
• Vendor Management
• Service Delivery
• Business Analysis
• Transition Management
• Performance Management
• Crm
• Bpo
• Microsoft Excel
• Databases
• Management
• Mis
• Workforce Management
• Team Management
• Invoicing
• Call Centers
• Customer Service
• Sla
• Outlook
• Operations Management