Kumar Manish

About Kumar Manish

Management professional offering 15+ years of experience, managing last mile operation in e-commerce, driving Retail Operation, Channel Sales, Customer Service Operations, Retention, CRM in the field of Telecom and Banking. A business accelerator with expertise in directing the market development & customer engagement plans helping in achievement of top-line & bottom-line objectives. Expertise in devising Operational strategies, financial plans, maintaining revenue cycle and achieving substantial revenue growth and cost reduction. Demonstrated excellence in Relationship Management with the ability to mentor and motivate task forces. Efficiently maintained relationships with customers Excellent temperament to Multi-task and coordinate various activities under high pressure and time constraints. Experience of managing outsourced Service Partners for Documentation, Call Centre and Back Office Operation. Respect & leverage human capital: Motivating, mentoring and leading talented professionals; living the culture and leading by example

Experience

1. Cluster Operations Manager

   Amazon

   Apr 2024 — Present · Hyderabad, IN

Education

• Siddhu Kanhu University & Symbiosis Centre for Distance Learning

  B.Com & PGDBA

Skills

• Vendor Management
• Management
• Competitive Analysis
• Business Development
• Call Centers
• Team Management
• Retail
• Mis
• Key Account Management
• Vas
• Customer Retention
• Customer Service
• Customer Lifecycle Management
• Crm
• Marketing
• Telecommunications
• Channel Partners
• Service Delivery
• Business Analysis
• Gsm
• Product Management