Kumar Koli

About Kumar Koli

Key responsibilities Create and manage client profiles within the DZ One platform.• Create and manage client profiles within the DZ One platform.• Build and configure marketing campaigns using the internal platform tools.• Set up campaign components including audience targeting, segmentation, landing pages, and newsletters.• Ensure consistency by adhering to predefined campaign structures and standardized Build Request templates.• Collaborate closely with CX Campaign Managers to fulfill campaign objectives and specifications.• Proactively identify and escalate technical issues or inconsistencies to Campaign Managers or the Team Lead.Key responsibilities• Work on various campaigns such as (CD,CDQQ, AMT and Telemarketing, Data -Appends, VV, BCL, Bant lead, and Profiling) in accordance with updates.• Check the quality of the leads generated by the research analyst in accordance with the project specifications, key deliverables and campaign requirements.• Collection, analysis, interpretation and verification of information from various sources (search engines) for inclusion in a number of database formats and compilation of information in various database formats.• Flash QA reports after work is complete.• Flagging the Research Analyst for incorrect data & information.• Maintain all quality control data based on the Quality Department.• Assist with the development of call monitoring formats and quality standards.• Monitor calls and provide trend information to the site management team.• Utilizes a quality monitoring data management system to compile and monitor team and individual level performance.• Provides feedback to team leaders and management.• Coach and train new employees and keep them informed of current information.

Experience

1. Cx Campaign Builder - Client Experience

   Digitalzone

   Apr 2025 — Present · Pune, IN

   Successfully transitioned to the Client Experience Department (India) as a Campaign Builder. In this role, I work on a newly launched internal product by Digital Zone, known as DzOne. As a Campaign Builder, I am responsible for the hands-on creation, implementation, and management of marketing campaigns within DzOne. My primary focus is to ensure the accurate setup, seamless execution, and ongoing maintenance of all campaigns.

Education

• Shivaji University

  Bachelor of Arts (B.A.), Literature

  2004

Skills

• Hp Quality Center
• Business Analysis
• Bpo
• Quality Assurance
• Requirements Analysis
• Test Cases