Dheerendra Kumar

Data Analyst (Fresher) | MIS Executive | Excel (Advanced), SQL, Power BI, Data Visualization, Dashboarding | Data Cleaning, KPI Reporting, Business Reporting | Analytical & Detail-Oriented | Available Immediately

Role
Customer Support Engineer at Megamax Services
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Dheerendra Kumar

I am a B.Tech graduate in Computer Science with hands-on experience in operations and…

Experience

  1. Customer Support Engineer

    Megamax Services

    Jul 2025 — Present · Noida, IN

    Handled customer data and created weekly/monthly reports for management using Excel- Performed trend analysis on support tickets to identify repeat issues and improve efficiency- Collaborated with internal teams to automate recurring report generation- Applied basic SQL queries to pull data from internal systems for reporting tasks- Contributed to internal dashboards to track ticket volumes and resolution time.

Education

  • VISION INSTITUTE OF TECHNOLOGY,KANPUR

    B.Tech

    2017 — 2021

  • Baburam m com inter college, AIT

    10th and 12th

    2015 — 2017

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Dheerendra Kumar — Customer Support Engineer at Megamax Services in Lucknow, UP, IN | Unifers