Kumar Bharat

Customer Experience Associate @TD

Brampton, ON, CA

Deliver exceptional front-line customer service by assisting clients with day-to-day banking transactions including deposits, withdrawals, bill payments, and account inquiries.• Support customers with digital banking solutions such as mobile app usage, online banking setup, and ATM guidance.• Identify customer needs and provide referrals for relevant banking products including credit cards, savings plans, and lending solutions.• Ensure compliance with TD policies, security procedures, and privacy standards while verifying customer information and preventing fraud.• Build strong relationships by providing a welcoming branch experience and resolving concerns in a professional and efficient manner.• Collaborate with team members and advisors to enhance overall customer satisfaction and branch performance.

Chandigarh Group Of Colleges

Bachelor's degree, Mechanical Engineering

Canadore College

Postgraduate Degree, Logistics, Materials, and Supply Chain Management

Fleming College

Postgraduate Degree, Project Management