Kumar Abhishek
Senior Service Cloud Engineer at Salesforce | 9X Salesforce Certified | Triple Star Ranger | Agentblazer Legend
- Role
- Senior Service Cloud Engineer at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kumar Abhishek
A Coding Enthusiast having 7+ years of working experience, skilled in Java, Salesforce, AWS, SQL, Data Structures, and Algorithms. Having hands-on experience on Service Cloud Voice, Service Digital Engagement, Agentforce and Data Cloud.Also worked on AWS Amazon Connect, Amazon Contact flows setup, configuration and development.
Experience
Senior Service Cloud Engineer
Aug 2023 — Present · Bengaluru, IN
Client-facing role involving direct engagement with Salesforce clients across the globe. Having hands-on experience on Service Cloud Voice, CTI, Digital Engagement, Chats, Einstein Bots, Embedded Service Deployments, Omni Channel, Messaging for InApp and Web, Messaging, AgentForce, Data Cloud.Worked on Amazon Connect setup, configuration and development.Proficient in creating Objects, Page Layouts, Record Types, Validation Rules, Workflow Rules, Process Builder, Reports, Dashboards, and Email Templates. Experience in Visualforce, SOQL, and SOSL.Additionally coaching new members in the team and helping them to grow.
Education
Sir M Visvesvaraya Institute Of Technology
Bachelor's degree, Computer Science
Delhi Public School
Schooling
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