Kulwinder Ghag
IT Operations Manager - Group Reporting @Shell
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WORK HISTORY
IT Operations Manager - Group Reporting @Shell
London, GB
Responsible for ensuring the timely submissions of Shell Quarterly and Yearly Results to the market
EDUCATION
UWE Bristol
BA(HONS), SYSTEMS ANALYSIS - 2(i)
ABOUT KULWINDER GHAG
In my current role I am accountable for the End-to-End KPI’s for the service delivery of Business-Critical Landscapes. Ensuring Service Level compliance, recovery from Major Incidents and structural improvements. Also an experienced Application Support Consultant who has implemented, supported and maintained a wide variety of business applications including Swift, Crest, Intellimatch, Quantum / IT2 (treasury systems) and various in-house back office systems. Proficient in requirements gathering, planning and the full implementation of the project lifecycle as well as documentation.Specialties: Major Incident Management Service Management Critical Vendor Management Windows Application Support Swift/ Crest AdministrationSQL Server SupportUnix ksh scriptingRequirements GatheringQuality AssuranceApplication/System TestingSOX complianceProviding production support for Front, Middle or Back office usersWorked as part of a global team providing support 24x7
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