Kulvinder Dahiya

About Kulvinder Dahiya

I help companies incorporate best practices in User Experience(UX),Customer Experience(CX)and Human Factors Engineering(HFE) into the things they\'re already doing. That last bit is important, because I\'ve seen far too manyfolks on my side of the fence expect organisations to completely reinvent their internal processes and procedures to incorporate UX best practices.Not only is that a completely unrealistic expectation-it\'s also the wrong approach.In my 5+ years working with Startups and Market Leaders,I\'ve learned that all the miles of formal UX processes strung together do not in and of themselves make anything any more useful, usable or valuable.There is no perfect scenario. Book knowledge often fails where the rubber hits the road. And if you\'ve been in business for longer than ten minutes, you know that already.So instead,I\'m looking to leverage the things you\'re already doing, make minute adjustments that don\'t force you into unfamiliar territory. It\'s more about the mindset you have than the actions you take.So in almost all cases, the tactical stuff stays the same. What your teams think about before they act, however, changes.And when that happens, the things they create and build and sell deliver more value to customers-and therefore more value back to the business.What User or Customer Experience challenges are you facing? Feel free to DM me or drop me a line at k••••••••@gmail.com

Experience

1. User Experience Designer

   Santa Fe Relocation

   Nov 2022 — Present

   Designed user-centric interfaces for relocation management platforms, integrating HR and mobility tools, achieving a 25% increase in operational efficiency- Enhanced UX through AI-driven workflows, real-time analytics, and automated feedback systems, reducing task completion times by 30%- Conducted extensive user research involving over 500 participants, delivering tailored solutions that improved client and assignee satisfaction scores by 40%- Delivered scalable, intuitive mobile and web applications used by global assignees, streamlining relocation services and reducing onboarding time by 20%- Developed GDPR-compliant portals and optimized dashboards, providing actionable lifecycle insights and enabling data-driven decisions across 15+ client accounts- Proficient in Figma, Balsamiq, and leveraging AI tools, contributing to innovative, human-centric designs that drove a 35% increase in service adoption rates.

Education

• Maharaja Agrasen Institute of Technology, Himachal

  B.Tech, Computer Science and Engineering

  2017 — 2021

• Bharati Vidyapeeth University College Of Engineering, Pune

  Master of Business Administration - MBA, Product Management and Digital Marketing