Kulvinder Virdee

About Kulvinder Virdee

SRE Manager & Sr. IT Operations Manager | Digital Transformation | E-Commerce & Telecom ExpertLeader with 20+ years of experience owning site reliability, cloud operations, DevOps transformation & major incident management for high-traffic, customer-facing platforms in telecommunications, e-commerce, and consumer technology. I specialize in maximizing uptime, reducing operational risk, and ensuring the reliability of systems serving millions of users. Skilled in Kubernetes, AWS, Terraform, CI/CD, observability, automation, incident response, problem management, ITIL, and service delivery leadership. Bridging the gap between engineering, operations, and the business to ensure stability, scalability, and reliability that Customers expect. Have a proven record of leading cross-functional engineering teams, modernizing infrastructure, implementing SLIs/SLOs, operationalizing metrics-driven decision making, and maturing incident management practices that significantly improve MTTR, stability, and customer experience.Key Achievements:Avoided up to $2B in FCC penalties by leading T-Mobile’s Boost Mobile divestiture, building the Divestiture Delivery Operations org, and delivering a seamless system migration within the 90-day deadline. Drove 93% YOY e-commerce revenue growth at Alo Yoga by improving platform performance, observability, readiness, and incident response maturity.Launched the Boost XP provisioning platform across dealer locations in under 4 weeks, enabling real-time activations, provisioning (across two major Telecommunication companies, system interoperability), and rapid scaling. Built a low-cost internal security solution leveraging user access controls, saving $1M in development costs. Increased operational excellence through automation, synthetic monitoring, API integrations, workflow optimization—reducing manual effort and improving reliability across multiple environments.What Drives Me?Passionate about operational excellence, building highly reliable systems, and empowering engineering and operations teams to deliver exceptional digital experiences. Thrive in environments where reliability, performance, and scaling are top priorities and where cross-functional problem-solving makes a measurable business impact.Open to opportunities in SRE Management | IT Operations Leadership | Cloud Reliability | DevOps Leadership | Incident Management. If you’re looking for a leader who blends deep technical knowledge with strong operational strategy and a solid track record of getting things Done! —let’s connect

Experience

1. Sre Incident Commander Manager

   T-Mobile

   May 2025 — Present

   Sr. leader overseeing enterprise Incident Management and SRE Operations for the nation’s fastest and most reliable mobile network. Drive end-to-end major incident response, cloud reliability, and operational excellence across T-Mobile’s most critical IT & Network systems.Key Results:• Reduced MTTR by 28% across enterprise applications through structured triage, faster escalation, and improved cross-functional collaboration.• Led enterprise incidents annually, including outages impacting billing, provisioning, activations, APIs, and customer-facing digital flows.• Cut alert noise by 30% by helping integrate AIOps with ServiceNow ITOM for automated event correlation.• Delivered 100% successful Apple NPI launch & T-Mobile Tuesday events, ensuring capacity, monitoring, and incident readiness.Responsibilities:• Host & Lead daily 7:30 AM Sr. Executive meeting with the entire IT Leadership covering major incidents, application stability, SLO impacts, and readiness for upcoming releases and Product launches. • Lead global onshore/offshore Incident Commander teams; partner with SRE, DevOps, Cloud, and Network teams to manage all high-severity incidents.• Oversee 24×7 monitoring of the IT Ops Stability Bridge, triaging Argos alerts and issues impacting 5 Key Flows and customer experience.• Serve as primary Incident Commander, providing real-time impact assessments, executive updates, and recovery coordination.• Produce detailed PIRs for P3/P4 issues, documenting root cause, API/order impact, and corrective actions.• Host multi-team triage sessions to drive root cause identification and long-term reliability improvements.• Work with Cybersecurity on Illumio updates and Cloud Support for Kubernetes scalability & reliability, in conjunction with Conduktor, including designing and executing reliability-testing suites such as chaos tests and automated resilience checks within CI/CD pipelines.

Education

• University of Oklahoma

  BBA, 1st Major in Management Information Systems (MIS) & 2nd Major in Finance and Minor in Accounting

  1997 — 1999

• University of Missouri-Kansas City

  MBA, 1st Emphasis in Leadership & Human Systems and 2nd Emphasis in International Business

  2004 — 2006

Skills

• Product Management
• Analytical Skills
• Mobile Devices Development & Testing
• Business Intelligence
• Call Center Operations
• Call Centers
• Organization & Prioritization Skills
• Wireless
• Analytical
• Cdma
• Integration
• Business Process Improvement
• Program Management
• Wireless Technologies
• Billing Systems
• User Acceptance Testing
• Identifying Process Improvements
• Cross-Functional Team Leadership
• Management
• Telecommunications
• Analysis
• Technical Documentation
• Business Analysis
• Oral & Written Communication Skills
• Troubleshooting
• Sdlc
• Mobile Devices
• Process Improvement
• Vendor Management