Kuldip Yadav

Technical Support Lead( @Cera Sanitaryware Ltd.(Tiles)| Ex- RAK CERAMICS l AGL | H & R JOHNSON

Role: Technical Support Lead at CERA Sanitaryware Ltd.
Location: Morbi, IN
LinkedIn followers: 500 followers

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About Kuldip Yadav

Technical Executive specializing in Tiles Technical Support, On-Site Product Training…

Experience

Technical Support Lead
CERA Sanitaryware Ltd.
Aug 2024 — Present · Morbi, IN
Quality Control / Quality Assurance & Technical Support Lead | CERA Sanitaryware Ltd.(Tiles Division)Lead QC/QA operations ensuring complaint-free tile supply and adherence to company quality standards.Provide technical support to sales teams and customers across North,South,East & West Zones, with responsibility for handling Pan-India customer complaints.Handle and resolve market/customer complaints related to product quality, performance, and specifications.Act as a bridge between customers, sales, and production teams, ensuring quick resolution of any product-related issues.Conduct root cause analysis and implement corrective & preventive actions (CAPA) to avoid repeat issues.Support product knowledge training for sales teams and ensure customer satisfaction through on-time solutions.Expertise in solving any quality or product-related problem from market/customer side with a focus on continuous improvement.

Contact information

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Work email
•••••@cera-india.com
Personal email
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Current company

CERA Sanitaryware Ltd.

Wholesale Building Materials · 1.7K employees · Ahmedabad, Gujarat, India

Style. Innovation. Leadership These three words truly capture the essence of CERA, India's fastest-growing company in the 'home solutions' segment. Keeping the needs of the modern customer in mind, CERA opens the doorway to the world of style. An extensive product portfolio that includes high end showers, steam cubicles, and whirlpools, besides sanitaryware and faucets, has made CERA the primary choice of customers looking for stylish products in a contemporary lifestyle. CERA’s constant innovations have given several path breaking contributions to the industry. Some of its innovations have become benchmarks for the industry—like water-saving twin-flush coupled WCs, 4-litre flush WCs, and one-piece WCs. Advanced technology has been the forte of CERA. Its state-of-the-art manufacturing plant has been following the highest standards of quality with an emphasis on sustainability since its inception in 1980. The CERA plant was the first to use natural gas – the purest fuel that gives extra sheen on products. Expecting to increase production of Sanitaryware by nearly 35% from 2.3 million pieces to 2.7 million pieces after current expansion programs, CERA plans to maintain its leadership status in the industry, while catering to increasing demands with satisfaction. With CERA, style blends with innovation to reveal a new dimension of modernity. CERA – Reflects my style.

cera-india.com

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