Kuldip Shyara

Service Delivery Manager @Jio

Navi Mumbai, IN

Project Management: Directed end-to-end project planning, execution, and troubleshooting, delivering 31+ change projects with zero outages and 99.9% uptime, achieving 96% on-time delivery.• Service Excellence: Built efficient delivery processes, ensuring compliance with KPIs and SLAs, which contributed to a 25% increase in customer satisfaction.• Technical Expertise: Spearheaded software/firmware upgrades and audits for large-scale deployments, enhancing network stability and achieving a 30% reduction in incident resolution time.• Stakeholder Collaboration: Partnered with cross-functional teams and chaired CAB meetings, driving strategic initiatives aligned with goals through Agile practices.• Team Leadership: Managed a high-performing team of 8-10 members, consistently recognized for exceeding performance benchmarks and ensuring timely task completion.• Customer Focus: Enhanced client satisfaction by meeting customer requirements, optimizing service operations, and providing actionable project insights.• Global Delivery: Collaborated with telecom giants like Samsung, Nokia, and Ericsson, mitigating operational risks and ensuring seamless service continuity.• Continuous Improvement: Identified process gaps, implemented solutions, and drove process optimizations, leading to a 25% improvement in efficiency and scalability.